Return & Refund Policy
Overview
Our return and exchange policy lasts 2–7 days depending on the type of product. If the specified time has passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return or exchange, the following conditions must be met — no exceptions:
- The product must be completely unused and in the exact same condition as received.
- The product must show no signs of use — no scratches, marks, dirt, or wear of any kind.
- Original packaging must be intact and undamaged.
- All accessories, manuals, and box contents must be included.
- Proof of purchase (receipt or order confirmation) is required.
Products that have been used, opened, scratched, or show any signs of handling beyond inspection will not be accepted for exchange or return under any circumstances.
Brand Warranty Products
Products such as Boya, Maono, Rode, Hollyland, Jmary, Ronin, Faster, or any item with a brand-provided warranty are not returnable. However, they may be exchanged within 7 days of receiving the parcel, provided the product is completely unused and in original packaging.
Warranty claims or repairs for branded products will take 15–20 days to process through the brand.
Damaged or Broken on Arrival
If your order arrives physically damaged or broken, you must record a clear unboxing video at the time of opening and share it with us immediately. Claims without unboxing video evidence will not be accepted.
Non-Branded Products
Non-branded products can be returned within 2 days of receiving the parcel, provided they are unused and in original condition.
What Is NOT Eligible for Exchange or Return
- Products that have been used even once
- Products with scratches, marks, or physical damage caused after delivery
- Products returned without original packaging or missing accessories
- Products where the seal has been opened (for sealed items)
- Requests made after the exchange window has passed
Delivery Charges
Return shipping charges are paid by the customer. Original delivery charges are non-refundable in all cases.
Refunds & Exchange
For Cash on Delivery orders, a 7% deduction applies on both refunds and exchanges (4% government tax + 3% courier GST and FBR fee). This covers charges that cannot be recovered once a parcel is shipped. The remaining amount is refunded, or adjusted against the exchange order value.
Approved refunds are processed back to the original payment method within a few working days after inspection. Exchange orders are processed after the returned item has been received and inspected.
Need Help?
For any questions regarding returns or exchanges, contact us before sending anything back. Items sent without prior approval will not be accepted.
📧 cmshop.pk@gmail.com
📍 Chattha Mobiles, Near Meezan Bank, College Road, Jauharabad, District Khushab
💬 WhatsApp: 0344-6003335
