Return & Refund Policy
Overview
Our return and refund policy lasts 2–3 days depending on the type of product. If the specified time has passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return or exchange:
- The product must be unused, clean, and in the same condition as received.
- The original packaging must not be damaged.
- Proof of purchase (receipt or order confirmation) is required.
Brand Warranty Products
- Products such as Boya, Jmary, Ronin, Faster, or any item with a brand-provided warranty are not returnable. However, they may be exchanged within 2–3 days after the parcel is received.
- Warranty claims or repairs for branded products will take 15–20 days to process.
Damaged or Broken Products
- If your order arrives damaged or broken, you must provide clear video evidence of the unboxing/issue to qualify for an exchange.
Non-Branded Products
- Non-branded products can be returned within 2 days of receiving the parcel.
Delivery Charges
- Delivery/shipping charges for returned products will be paid by the customer.
- Shipping costs are non-refundable.
Refunds & Exchanges
- Once your return is received and inspected, you will be notified by email regarding approval or rejection.
- Approved refunds will be processed back to your original payment method within a few working days.
- Exchanges are only possible for defective or damaged items, subject to the above conditions.
Need Help?
For any questions regarding returns, refunds, or exchanges, please contact us at:
📧 cmshop.pk@gmail.com
📍 Chattha Mobiles Near Meezan Bank Collage Road Jauharabad